FAQ

• What are the different test types?

  We offer RT-PCR COVID-19 testing as well as COVID-19 rapid antigen testing. Both test types are offered at the USA Hockey Arena location in Plymouth, MI and are also offered through our "we come to you" service at your home or office.  Currently, only RT-PCR-based testing is available at our pharmacy collection sites.  

• What is a PCR-based test?

  PCR, also known as RT-PCR, is the most sensitive and accurate test, utilizing reverse transcription polymerase chain reaction to detect the nucleic acids of the virus which will determine whether a patient is currently infected. 

• What is a rapid antigen test?

  Rapid antigen detects a protein on the virus and determines if a patient is currently contagious and actively shedding the virus. The test is less sensitive than PCR and not as accurate.

• Do your tests and result reports fulfill all of the requirements for international travel?

  Yes, the information included in your report (your test type, dates of collection and reporting, CLIA ID, passport number if applicable, etc) fulfills all requirements for international travel.

  Please note, certain destinations require a specific type of sample collection, i.e. a nasopharyngeal swab (NPS), and is the responsibility of the client to know what is required. Our typical method is an anterior nasal swab (ANS), which is widely accepted, but we can provide NPS when required.

• What is the turnaround time?

  The RT-PCR turnaround time for results is 24-36 hours.  The rapid antigen tests are resulted in approximately 1 hour.
  

  
  
  
  

• How much does testing cost?

  IMPORTANT UPDATE: The U.S. Department of Health and Human Services (HHS), under the CARES Act, is no longer covering uninsured patients for Covid testing. We will continue to offer covid-19 testing with rapid results (under 30 hours) paid through private insurance, Medicaid/Medicare, and self-pay.

  1. For American citizens with health insurance, you will need to provide your insurance information and insurance card at time of registration for your test(s). If your insurance does NOT cover the testing, you will be billed by RapidBio for your test. COVID-19 RT-PCR is $100, the basic respiratory panel RT-PCR (Covid-19 plus Flu) is $150, and COVID-19 rapid antigen is $70.
  2. For uninsured citizens or non-citizens, COVID-19 RT-PCR is $100, the basic respiratory panel RT-PCR (Covid-19 plus Flu) is $150, and COVID-19 rapid antigen is $70. Payment for these tests is due at time of registration. COVID-19 tests are no longer covered by the CARES Act or HRSA.

  For travel-related testing, you should confirm with your insurance company if this is covered. If not, you can select our credit card payment option for testing.

  
  
  
  

• When is your testing site open?

  
  Our main testing site at the USA Hockey Arena is open for testing Monday through Friday 9:00am to 6:00pm, and Saturday through Sunday 9:00am to 2:00pm.

  Pharmacy partner hours vary by location. Please see our Covid-19 webpage for pharmacy locations and hours. 

   

  
  
  
  

• Do I need an appointment?

  Yes. Please register for an appointment ahead of time at our USA Hockey location or one of our participating pharmacy locations.

• Where are you located?

  Our main testing site is located in the parking lot of the USA Hockey Arena at 14900 Beck Rd in Plymouth, MI. This site offers RT-PCR and rapid antigen testing for COVID-19.   

  We offer PT-PCR testing at over 80 Pharmacy locations throughout southeast Michigan.  Please see our Covid-19 webpage for pharmacy locations and hours.  

• How can I reach customer service?

  We have a dedicated customer service team that answers texts and emails 7 days a week. Our hours are Monday through Friday 8:00 am - 4:00 pm, and Saturday 8:00 am - 2:00 pm. Customer service is closed on Sundays.
  
  Text 201-500-3702
  Email help@rapidbio.com