FAQ

• What are the different test types?

  We offer COVID-19 testing via RT-PCR, rapid antigen, and rapid antibody. All three test types are offered at the USA Hockey Arena location in Plymouth, MI and are also offered through our "we come to you" service at your home or office.  We offer a 4th test, the rapid NAAT (nucleic acid amplification test) at the Hockey Arena location; however, this test is not covered by insurance. The self-pay cost is $150.  Currently, only PCR-based testing is available at our pharmacy collection sites.  We also offer a Covid-19 neutralizing antibody test.  Please call us for more information about scheduling this specific test.

• What is a PCR-based test?

  PCR, also known as RT-PCR, is the most sensitive and accurate test, utilizing reverse transcription polymerase chain reaction to detect the nucleic acids of the virus which will determine whether a patient is currently infected. Results are available in under 24 hours.

• What is a rapid antigen test?

  Rapid antigen detects a protein on the virus and determines if a patient is currently contagious and actively shedding the virus. The test is less sensitive than PCR and not as accurate.

• What is a rapid antibody test?

  Rapid antibody tests for two different COVID-related antibodies in the blood and determines whether a patient has  antibodies against the SARS-CoV-2 virus, either from vaccination or prior/current infection.

• What is a rapid nucleic acid amplification (NAAT) test?

  Our rapid nucleic acid amplification test is similar to the PCR test in that it amplifies the nucleic acids of the virus in order to detect it, however it does not use polymerase chain reaction to amplify the nucleic acids, it uses an isothermal amplification method.

• What is a neutralizing antibody test?

  Neutralizing antibody test measures the actual amount of antibodies a patient has in their system, either from vaccination or prior/current infection. Turn around time is 24 hours.  This test requires a blood draw. Please call customer service for more information about this test or to schedule.

• Do your tests and result reports fulfill all of the requirements for international travel?

  Yes, the information included in your report (your test type, dates of collection and reporting, CLIA ID, passport number if applicable, etc) fulfills all requirements for international travel.

  Please note, certain destinations require a specific type of sample collection, i.e. a nasopharyngeal swab (NPS), and is the responsibility of the client to know what is required. Our typical method is an anterior nasal swab (ANS), which is widely accepted, but we can provide NPS when required.

• What is the turnaround time?

  The RT-PCR turnaround time for results is 24 hours or less.  The rapid antigen, rapid antibody, and rapid nucleic acids amplification (NAAT) tests are resulted in approximately 1 hour.
  

  
  
  
  

• How much does testing cost?

  IMPORTANT UPDATE: The U.S. Department of Health and Human Services (HHS), under the CARES Act, is no longer covering uninsured patients for Covid testing. We will continue to offer covid-19 testing with rapid results (under 24 hours) paid through private insurance, Medicaid/Medicare, and self-pay.

  1. For American citizens with health insurance, you will need to provide your insurance information and insurance card at time of registration for your test(s). If your insurance does NOT cover the testing, you will be billed by RapidBio for your test. COVID-19 PCR is $100, Basic respiratory panel is $150, COVID-19 rapid antigen is $70, rapid antibody is $80, and rapid NAAT is $150.
  2. For uninsured citizens or non-citizens, COVID-19 PCR is $100, Basic respiratory panel is $150, COVID-19 rapid antigen is $70, rapid antibody is $80, and rapid NAAT is $150. Payment for these tests is due at time of registration. COVID-19 tests are no longer covered by the CARES Act or HRSA.

  For travel-related testing, you should confirm with your insurance company if this is covered. If not, you can select our credit card payment option for testing.

  
  
  
  

• When is your testing site open?

  
  Our main testing site at the USA Hockey Arena is open for testing Monday through Friday 9:00am to 7:00pm, and Saturday through Sunday 9:00am to 2:00pm.

  Pharmacy partner hours vary by location.

   

  
  
  
  

• Do I need an appointment?

  Yes. Please register for an appointment ahead of time at our USA Hockey location or one of our participating pharmacy locations.

• Where are you located?

  Our main testing site is located in the parking lot of the USA Hockey Arena at 14900 Beck Rd in Plymouth, MI. This site offers RT-PCR, Rapid Antigen, and Rapid Antibody for COVID-19. We offer a 4th test, the rapid NAAT (nucleic acid amplification test) at this location; however, this test is not covered by insurance. The self-pay cost is $150.  We offer PT-PCR testing at over 80 Pharmacy locations throughout southeast Michigan.

• How can I reach customer service

  We have a dedicated customer service team that answers phone calls and emails between the hours of 7:00 am and 11:00 pm on Monday through Friday, and from 8:00 am through 8:00 pm on Saturday and Sunday.
  
  734-794-7733
  support@rapidbio.com